Support and Maintenance
Business Plan
The plan highlights include:
- Guaranteed 12 - hour response time, M-F
- 10 email support incidents
- 10% Discount on training classes
- 50% discount on new version releases
- Free service pack upgrades
Enterprise Plan
The plan highlights include:
- Guaranteed 6 - hour response time, 24x7
- 20 email support incidents
- 20% Discount on training classes
- 50% discount on new version releases
- Free service pack upgrades
Mission Critical Upgrade
Upgrade to 4 hour 24x7 response time with priority phone access and priority email.
All support plans are for level 3 support to a group of named engineers at the customers site. Customers are responsible for
providing front-line support to the end-user. If the front-line support engineer is not able to resolve the issue, it should be escalated to
an internal expert.
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