Support Programs
SWsoft offers a variety of support services to meet your unique needs. In addition to standard support in your first year, we offer two advanced support plans as well as per-incident support. If you are already a SWsoft customer, please ask your sales representative for access to our secure support site. There you can find a wealth of technical information about our HSPcomplete product line and you will be able to search through our knowledge base and frequently asked questions archives.

The plan highlights include:

• Guaranteed 12-hour response time.
• 10 included incidents.
• Priority telephone access.
• 10% discount on training classes.
• 50% discount on new version releases.

The plan highlights include:

• Guaranteed six-hour response time.
• 20 included incidents.
• Priority telephone access.
• 20% discount on training classes.
• 50% discount on new version releases.

Please contact our sales team.

SWsoft provides both on-site and off-site options for HSPcomplete training. Please contact training@sw-soft.com for more information about SWsoft training opportunities.

You can download service packs from our secure support site. Please contact your sales representative for user name and password.

Please contact our sales team.