 |
Operations Director |
Operations Director covers the day-to-day data center operations functionality: rack and servers management, DNS and IP addresses management, service level management.
Components of the Operations Director:
Domain Manager is the tool that allows HSP to manage for the customers domain names, host names and DNS records on the name server located on the management node.
|
|
Scenario
HSP receives an order from the customer to manage new customer's zone and register the www, ftp and mail servers for the customer in it. Using Domain Manager HSP administrator checks if zone was really delegated to the HSP's name server. It was really delegated so administrator registers this zone on the name server located on the management node. Domain Manager creates the zone files. Then using the "Add Record" screen in the Domain Manager administrator creates the required records for customer's www, ftp and mail servers.
|
|
IP Manager is a tool that allows Hosting Service Provider to manage the IP address assets assigned to the HSPcomplete cluster one-by-one or in groups (pools). It automates the configuration of IP address properties such as addresses of the DNS servers and default gateways for VEs. Using the IP Manager HSP can track the usage of IP addresses in the VEs.
|
|
Scenario
HSP administrator receives a notification that there is a shortage of IP addresses in HSPcomplete cluster. Using IP Manager he checks the IP address usage and finds out that only few addresses left unused. He then adds the group of addresses to the HSPcomplete cluster and specifies the DNS servers and default gateway to be used with this pool. Later when few more VEs has been created he checks the IP address leases from the newly added pool.
|
|
Infrastructure Manager is a tool that allows to perform the data center management activity: using Infrastructure Manager HSP can register new hardware node with the HSPcomplete cluster, create new VEs based on the existing Hosting Plans or on the saved VE template or custom VE - by providing the QoS settings, move one or all VEs from one hardware node to another.
|
|
Scenario
HSP receives an order from the customer for a few new VEs. Order gets processed and new VEs were created. Using Infrastructure Manager HSP administrator finds out that one of the Hardware Nodes resources are running out. It becomes necessary to add new hardware node to the HSPcomplete cluster. Administrator registers new hardware node and puts it to the existing rack which really reflects the hardware node's location. Then he moves few VEs from the "old" overloaded node to the new node and checks new resource usage of the nodes.
|
|
For now we will only provide the tools for service level monitoring. Using the Service Level Manager Hosting Service Providers, Resellers and Customers can get hourly, daily, weekly, monthly and yearly reports of the resource usage - both promised against delivered.
|
|
Scenario
Administrator from the HSP company received a complain from the Customer that performance of his dynamic website in peak days is lower than expected - he believes that CPU power is under-delivered to him. Administrator first checks the CPU usage level by this customer in the monthly report and finds out that CPU power delivered was at the promised level, and then he drills down and checks exactly the dates reported by customer. From the daily and then hourly reports he sees that CPU power delivered to the customer was at the promised level.
|
|
| 
