Processes are highly manual, and generate high operational costs for the HSPs. Maintenance of hardware, addition of new customers and/or services, even billing procedures are all highly manual processes that generate significant cost overheads. With no economies of scale, the linear costs of acquiring customers present an enormous administrative and management burden.

HSPcomplete and its suite of GUI tools automate the entire hosting business, and helps HSP to slash operational costs. A typical installation automates the management of new customer acquisition, server deployment, billing, service level agreements, reseller channels, distribution channels, and customization of services, resulting in lower Operations Personnel costs.