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Pre-Nominet Support Advisor

Job Opportunities

- Current Vacancies


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  The Pre-Nominet Support Advisor's role is to provide telephone and email support to members, tag holders and the general public and to assist with the regularisation of the pre-Nominet domain name register entries and contracts.


The Pre-Nominet Support Advisor is responsible for:

  • Dealing with enquiries relating to the regularisation of the pre-Nominet domain name register
  • Ensuring all Registrant information that is collated is accurately reflected on the register
  • Processing TRAX cases to confirm Registrant and Registrant contact information for pre-Nominet domain names
  • Providing support for Nominet mailings to pre-Nominet registrants and Tag holders
  • Communicating both internally and externally by telephone, e-mail, fax and letter
  • Word processing
  • File and archive organisation and maintenance



  • Self starter, able to work on own initiative and manage own workload
  • Computer literate
  • Problem solving skills
  • Excellent communication skills
  • Highly organised
  • Assertive
  • Interest in the internet
  • Able to work as part of a team


  • Good knowledge of the domain name system
  • Good knowledge of the .uk TLD history
  • Previous experience in a support environment

Reporting and Remuneration

The Pre-Nominet Support Advisor will report to the Pre-Nominet Project Manager. This is a full-time position based on an initial 6-month contract. The pre-Nominet team will provide telephone and email support from 9am-5.30pm in line with the Customer Support Department.

Salary will be £14k - 17k depending on experience.

Additional Benefits

  • 20% pension contribution on top of salary
  • 30 days holiday per annum pro rata
  • Modern offices, with parking available
  • Active Slice Card

If you are interested in this position, please send a covering letter with a CV outlining how you fulfil the above requirements to:

Sharon Barwood
HR Manager
Nominet UK
Sandford Gate
Sandy Lane West

Or e-mail your details to recruitment@nominet.org.uk

Closing date for applications is Friday 27 September 2002

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