| ACTION |
DAY |
| Nominet receives a full and compliant copy of the complaint |
Day One |
| Nominet sends the complaint to Registrant within |
Three working days |
| Registrant must reply within |
Fifteen working days |
| Nominet forwards response to Complainant within |
Three working days |
| Complainant has right to submit reply within |
Five working days |
| Nominet initiates mediation within |
Three working days |
| Mediation starts and may last for up to |
Ten working days |
| Complainant may then pay £750 decision fee within |
Ten working days |
| Nominet appoints an expert upon receipt of fees within |
Five working days |
| Case file is forwarded to expert immediately who must make a decision within |
Ten working days |
| Decision confirmed to all parties within |
Five working days |